Welcome to the GPAQ website
GPAQ-R2 is a well established patient survey questionnaire, results from which can be used for GP Revalidation, annual practice surveys, and now the 'Friends and Family' test. Results can be benchmarked against results from the 2012 pilot of the questionnaire. (see BMC Family Practice).Background
GPAQ-R2 and GPAQ-R (piloted as GPAQ V4) have been developed to meet practice needs for patient surveys, GMC requirements for individual GP Revalidation, and now GPAQ-R2 includes the 'Friends and Family' test. Many practices are familiar with GPAQ, will want to use GPAQ again, particularly as it covers all practice patient survey requirements..
GPAQ-R2 is now available for individual practices to use and can be downloaded from the link further down this page (see Conditions for Use right hand panel), and we welcome your feedback.
GPAQ was introduced after the 2004 GP contract as one of two questionnaires approved as part of the Quality and Outcomes Framework. It was replaced by the national GP Patient Survey run by IPSOS MORI in 2008, though a number of practices have continued to use GPAQ for their own purposes.
GPAQ was further developed to include changes GPs might want to see, following the 2011 GP contract for the Directed Enhanced Service (DES) requirement for Patient Participation which includes collecting patients’ views through a local survey, and we have now, in GPAQ-R, included the elements for GP revalidation.
In its usual short four side format, GPAQ continues to ask about receptionists, appointments, opening times, communication with doctors and nurses, continuity of care and enablement. Whereas there were previously versions to send to patients by post and to use as an ‘exit survey’ after consultations, these have now been merged into one version which can be used either in surgery or, if required, as a postal questionnaire.
The companies who previously supplied GPAQ services to practices have indicated that they will again be willing to become GPAQ providers. Please contact these companies if you need help with analysis and reporting.
Martin Roland FRCGP, Professor of Health Services Research, University of Cambridge.
The Friends and Family test
In GPAQ-R2 the overall satisfaction question has been rephrased in line with the 'Friends and Family' test.
GPAQ-R2 for GP Revalidation
GPs now need individual patient survey results once every five years using a survey that meets the requirements set out by the GMC.
GPAQ-R2 and GPAQ-R (piloted as GPAQ V4) met both the individual GPs needs for Revalidation, and the practice needs for patient surveys in one exercise. We noe have data to provide benchmarks for GPAQ-R, which was approved by the RCGP for GP revalidation.
Details of the GPAQ-R development and psychometric properties are given in the BMC Family Practice paper.
GPAQ-R2 not only fulfils revalidation requirements, but also includes the 'Family and Friends' test.
- GPAQ has been widely used in the UK and validated over a number of years. GPAQ-R2 is now available for patient surveys, GP revalidation requirements, ando includes the 'Friends and Family' test..
- A small number of questions in GPAQ are designed to be identical to the national GP Patient Survey which will continue to be run. This enables practices to benchmark themselves against national and local scores.
- Conditions for use:
Individual practices are welcome to use, and adapt if required, GPAQ-R for their own surveys provided that acknowledgement is given ie the copyright statement:
"Based on GPAQ-R2* © 2014 which is reproduced with the kind permission of the University of Manchester & University of Cambridge" is included, and provided the GPAQ questionnaire is not used for commercial services.
* or whichever version is used
Practices can now download and use GPAQ-R2 subject to the conditions listed above. Only companies licensed by Cambridge University may offer a commercial service for the analysis and reporting of GPAQ. For these services, please contact one of the following companies:
Due to lack of funding we regret there is no telephone support for GPAQ. There will be e-mail support for general administrative questions, but please first check as most of your questions should be covered under the FAQs. For help with analysis and reporting, please contact any of the companies above. More details about their services are given on the FAQs page.