***** NEW BENCHMARKS *****
National GPAQ benchmarks based on data collected during the 2005-6 contract year (this is to be used during 2007/8 contract year analyses)
Consultation version (2.0): GPAQ benchmarks for 2005-6
The following benchmarks figures are based on data from 190,038 respondents (aged 16 or over) from more than 1,000 UK general practices who completed the Consultation version of GPAQ after seeing a GP. Click here if you would like to see a detailed breakdown of the characteristics of the patient sample. This will give you the opportunity to download a Word document.
NOTE: these benchmarks do not relate to the postal version of GPAQ which includes questions about nursing care at the practice (Q11 and Q12a-c). Please refer to the postal GPAQ benchmarks page on this website if you have used the postal version of GPAQ to carry out your survey.Please be aware that the ‘overall satisfaction’ question is no longer included version 2.0 of GPAQ so wehave not produced a benchmark score for this item.
The following table shows scores for the individual evaluation questions in GPAQ, i.e. the ones where patients judge how good that particular aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum achievable score, so the best possible score in each case is 100.When comparing your own practice’s scores against these national benchmarks, we suggest that a difference of 10 percentage points should be taken as significant. We do not advise concentrating on ifferences that are smaller than this.
GPAQ Post-Consultation Version: question Q2. Satisfaction with receptionists Q3a. Satisfaction with opening hours Q4b. Satisfaction with availability of particular doctor Q5b. Satisfaction with availability of any doctor Q7b. Satisfaction with waiting times at practice Q8a. Satisfaction with phoning through to practice Q8b. Satisfaction with phoning through to doctor for advice Q9b. Satisfaction with continuity of care Q10a. Satisfaction with doctor's questioning Q10b. Satisfaction with how well doctor listens Q10c. Satisfaction with how well doctor puts patient at ease Q10d. Satisfaction with how much doctor involves patient Q10e. Satisfaction with doctor's explanations Q10f. Satisfaction with time doctor spends Q10g. Satisfaction with doctor's patience Q10h. Satisfaction with doctor's caring and concern Q11a. Ability to understand problem after visiting doctor Q11b. Ability to cope with problem after visiting doctor Q11c. Ability to keep healthy after visiting doctor ( Q12. Overall satisfaction - not included in GPAQ v2.0)
The following table shows summary scores for the seven main scales of the post-consultation version of GPAQ, namely: Access, Receptionists, Continuity of care, Communication, Enablement, Nursing care and Overall satisfaction. (Please refer to Appendix 2 of the GPAQ manual for further information on how these cores are calculated and to what combination of individual GPAQ items each scale relates).
GPAQ scale Access Receptionists Continuity Communication Enablement (Post-consultation version only) (Overall satisfaction) * Scores for 'overall satisfaction' cannot be reliably reported as analyses suggest that a small but significant proportion of patients misinterpreted the response options for this item (which are scored in reverse to other items in GPAQ). GPAQ version 2.0 no longer includes this item.
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