***** NEW BENCHMARKS *****
National GPAQ benchmarks based on data collected during the 2005-6 contract year (this is to be used during 2007/8 contract year analyses)
Nurse GPAQ benchmarks
These benchmarks correspond to the Nurse consultation version (2.0) of GPAQ. This version was designed to provide a detailed evaluation of the quality of care delivered by nurses working in general practice. It is completed by patients after they have seen a nurse. It does not ask about care provided by GPs, so this version of GPAQ cannot be used as part of the Quality and Outcomes Framework of the GP contract.
The benchmarks figures are based on data from 3,428 respondents (aged 16 or over) from 46 UK general practices who completed the Nurse consultation version of GPAQ after seeing a nurse. Click here if you would like to see a detailed breakdown of the characteristics of the patient sample. This will give you the opportunity to download a Word document.
Please be aware that the ‘overall satisfaction’ question is no longer included in any version 2.0 of GPAQ so we have not produced a benchmark score for this item.
The following table shows scores for the individual evaluation questions in GPAQ, i.e. the ones where patients judge how good that particular aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum achievable score, so the best possible score in each case is 100.
When comparing your own scores against these national benchmarks, we suggest that a difference of 10 percentage points should be taken as significant. We do not advise concentrating on differences that are smaller than this.
GPAQ Nurse Version: question Q2. Satisfaction with receptionists Q3a. Satisfaction with opening hours Q4b. Satisfaction with availability of nurse Q5b. Satisfaction with waiting times at practice for nurse consultations Q6a. Satisfaction with phoning through to practice Q6b. Satisfaction with phoning through to nurse for advice Q7b. Satisfaction with continuity of nursing care Q8a. Satisfaction with nurse's questioning Q8b. Satisfaction with how well nurse listens Q8c. Satisfaction with how well nurse puts patient at ease Q8d. Satisfaction with how much nurse involves patient Q8e. Satisfaction with nurse's explanations Q8f. Satisfaction with time nurse spends Q8g. Satisfaction with nurse's patience Q8h. Satisfaction with nurse's caring and concern Q9a. Ability to understand problem after visiting nurse Q9b. Ability to cope with problem after visiting nurse Q9c. Ability to keep healthy after visiting nurse ( Q12. Overall satisfaction - not included in Nurse GPAQ v2.0)
The following table shows summary scores for the seven main scales of the Nurse version of GPAQ, namely: Access, Receptionists, Continuity of care, Communication, Enablement, Nursing care and Overall satisfaction. (Please refer to Appendix 2 of the GPAQ manual for further information on how these cores are calculated and to what combination of individual GPAQ items each scale relates).
GPAQ scale Access Receptionists Continuity Communication Enablement (Overall satisfaction) * Scores for 'overall satisfaction' cannot be reliably reported as analyses suggest that a small but significant proportion of patients misinterpreted the response options for this item (which are scored in reverse to other items in GPAQ). GPAQ version 2.0 no longer includes this item.