***** NEW BENCHMARKS *****
National GPAQ benchmarks based on data collected during the 2005-6 contract year (this is to be used during 2007/8 contract year analyses)
Postal version (2.0): GPAQ benchmarks for 2005-6
The following benchmarks figures are based on data from 114,123 respondents (aged 16 or over) from around 750 UK general practices who completed a Postal version of GPAQ when it was either sent to them at home or completed during a visit to their surgery. Click here if you would like to see a detailed breakdown of the characteristics of the patient sample. This will give you the opportunity to download a Word document.
NOTE: these benchmarks do not relate to the consultation version of GPAQ which includes enablement questions (11a-11c) but does not include nursing questions. Please refer to the consultation GPAQ benchmarks page on this website if you conducted a GPAQ survey using the consultation version.
Please be aware that the ‘overall satisfaction’ question is no longer included version 2.0 of GPAQ so we have not produced a benchmark score for this item.
The following table shows scores for the individual evaluation questions in GPAQ, i.e. the ones where patients judge how good that particular aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum achievable score, so the best possible score in each case is 100.
When comparing your own practice’s scores against these national benchmarks, we suggest that a difference of 10 percentage points should be taken as significant. We do not advise concentrating on differences that are smaller than this.
GPAQ Postal Version: question Q2. Satisfaction with receptionists Q3a. Satisfaction with opening hours Q4b. Satisfaction with availability of particular doctor Q5b. Satisfaction with availability of any doctor Q7b. Satisfaction with waiting times at practice Q8a. Satisfaction with phoning through to practice Q8b. Satisfaction with phoning through to doctor for advice Q9b. Satisfaction with continuity of care Q10a. Satisfaction with doctor's questioning Q10b. Satisfaction with how well doctor listens Q10c. Satisfaction with how well doctor puts patient at ease Q10d. Satisfaction with how much doctor involves patient Q10e. Satisfaction with doctor's explanations Q10f. Satisfaction with time doctor spends Q10g. Satisfaction with doctor's patience Q10h. Satisfaction with doctor's caring and concern Q12a. How well nurses listen to what you say Q12b. Quality of care nurses provide Q12c. How well nurses explain problems / treatment ( Q13. Overall satisfaction - not included in GPAQ v2.0)
The following table shows summary scores for the seven main scales of the Postal version of GPAQ, namely: Access, Receptionists, Continuity of care, Communication, Enablement, Nursing care and Overall satisfaction. (Please refer to Appendix 2 of the GPAQ manual for further information on how these cores are calculated and to what combination of individual GPAQ items each scale relates).
GPAQ scale Access Receptionists Continuity Communication Nursing care (Overall satisfaction) * Scores for 'overall satisfaction' cannot be reliably reported as analyses suggest that a small but significant proportion of patients misinterpreted the response options for this item (which are scored in reverse to other items in GPAQ). GPAQ version 2.0 no longer includes this item.